Cancellation right Europe: The following statutory regulations regarding the cancellation right in Europe are valid for customers from the European states.
Switzerland (CH): For buyers from Switzerland no cancellation right is agreed. There can be no cancellation.
The following cancellation rights apply exclusively to consumers. Consumer is every natural person, who agrees to a legal transaction for reasons other than their business or freelance activities.
You have the right to cancel this contract within 14 days without stating the reason. The cancellation period comprises 14 days from the day that you, or a third party named by you who is not the carrier, have received the product. To exercise your cancellation right, you must send us to
Phone: +49 (0)431 – 97 95 870
Mobile: +49 (0)173 – 89 83 829
stating your decision to cancel this contract. For this purpose you can use the enclosed cancellation form template, but are not obligated to do so. For better printing is a link to the cancellation form template as pdf download. Should you make use of this option, we will immediately confirm the receipt of your cancellation (e.g. via email). To protect your cancellation right it suffices to send a notification of your intention to exercise your cancellation right before the end of the cancellation period.
Consequences of Cancellation
Should you cancel this contract, we are obligated to refund all payments that you made, including delivery charges (with exception of extra charges resulting from your choice of any other than our standard delivery method), immediately and at most 14 days after we have received your notice of cancellation. For your repayment we use the same payment method that you used for the original transaction, unless something else was explicitly agreed upon. In no case will you be charged any additional fees for the repayment. We may refuse payment until we have received the returned product or until we have received prove that you have returned the product, depending on which is earlier. You are obligated to return the product to us immediately or within the 14 day period, beginning with the day that you inform us of the cancellation of the contract. The deadline is considered maintained if the product is sent before the 14 day time period has expired. You carry the immediate costs of the return delivery of the product. You only have to pay for a possible depreciation of the product if the loss in value can be ascribed to a handling unnecessary for the examination of the product’s condition, features, and functionality.
End of cancellation policy
Rendering the statutory cancellation Form
(If you would like to cancel your contract, please fill out this form and return it.)
I/We (*) hereby revoke the contract signed by me/us (*) for the purchase of the following product (*):
Ordered on (*)/received on (*):
Consumer signature (only if sent on paper): ______________________________
(*) cross out what does not apply