{"id":93,"date":"2015-05-11T10:06:56","date_gmt":"2015-05-11T08:06:56","guid":{"rendered":"http:\/\/www.krueckengurt.de\/2015\/?page_id=93"},"modified":"2017-11-25T17:00:26","modified_gmt":"2017-11-25T16:00:26","slug":"faq-frequently-asked-questions","status":"publish","type":"page","link":"https:\/\/www.krueckengurt.de\/en\/faq-frequently-asked-questions\/","title":{"rendered":"FAQ \u2013 Frequently asked questions"},"content":{"rendered":"<div  class='flex_column av-av_one_full-2a9015ff38129c418a3f2eafba3e9512 av_one_full  avia-builder-el-0  avia-builder-el-no-sibling  first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_heading-45403cbbb0ab0fd5f54f9d1551f76573\">\n#top .av-special-heading.av-av_heading-45403cbbb0ab0fd5f54f9d1551f76573{\npadding-bottom:10px;\nfont-size:24px;\n}\nbody .av-special-heading.av-av_heading-45403cbbb0ab0fd5f54f9d1551f76573 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-av_heading-45403cbbb0ab0fd5f54f9d1551f76573 .av-special-heading-tag{\nfont-size:24px;\n}\n.av-special-heading.av-av_heading-45403cbbb0ab0fd5f54f9d1551f76573 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-av_heading-45403cbbb0ab0fd5f54f9d1551f76573 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-av_heading-45403cbbb0ab0fd5f54f9d1551f76573 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-av_heading-45403cbbb0ab0fd5f54f9d1551f76573 av-special-heading-h1 blockquote modern-quote  avia-builder-el-1  el_before_av_textblock  avia-builder-el-first  av-inherit-size'><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >FAQ \u2013 Frequently asked questions<\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-av_textblock-2de302bf1aa3cf4c9157dbe6f50ac7eb '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Please contact us if you have further questions regarding our <a href=\"https:\/\/www.krueckengurt.de\/en\/online-shop\/\">online shop<\/a>. Many important points are also discussed in the <a href=\"https:\/\/www.krueckengurt.de\/en\/shop\/terms-conditions\/\">terms and conditions<\/a> of our company. We are happy to answer any further questions via email or telephone.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-av_hr-954a3e958edfa13b2a088183a32d2498\">\n#top .hr.av-av_hr-954a3e958edfa13b2a088183a32d2498{\nmargin-top:30px;\nmargin-bottom:30px;\n}\n.hr.av-av_hr-954a3e958edfa13b2a088183a32d2498 .hr-inner{\nwidth:50%;\nmax-width:45%;\n}\n<\/style>\n<div  class='hr av-av_hr-954a3e958edfa13b2a088183a32d2498 hr-custom  avia-builder-el-3  el_after_av_textblock  el_before_av_toggle_container  hr-center hr-icon-yes'><span class='hr-inner inner-border-av-border-thin'><span class=\"hr-inner-style\"><\/span><\/span><span class='av-seperator-icon avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue81d' data-av_iconfont='entypo-fontello' ><\/span><span class='hr-inner inner-border-av-border-thin'><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<div  class='togglecontainer av-av_toggle_container-347a12baf8360a46336ea4ec710de738  avia-builder-el-4  el_after_av_hr  avia-builder-el-last  toggle_close_all' ><div class='taglist'><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{All}\" class=\"activeFilter\">All<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{How}\" class=\"\">How<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{Order Confirmation}\" class=\"\">Order Confirmation<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{Order Process}\" class=\"\">Order Process<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{Privacy}\" class=\"\">Privacy<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{Product selection}\" class=\"\">Product selection<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{Safety}\" class=\"\">Safety<\/a><span class='tag-seperator'>\/<\/span><\/div><div class=\"tag-tab\"><a href=\"#\" data-tag=\"{Where}\" class=\"\">Where<\/a><span class='tag-seperator'>\/<\/span><\/div><\/div>\n<section class='av_toggle_section av-av_toggle-492fb5f739c2dee70a37f99d3fd581d0'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Where} \"  ><p id='toggle-toggle-id-1' data-fake-id='#toggle-id-1' class='toggler  activeTitle av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-1' data-slide-speed=\"200\" data-title=\"Can I order products outside of the European Union?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Can I order products outside of the European Union?\" data-aria_expanded=\"Click to collapse: Can I order products outside of the European Union?\">Can I order products outside of the European Union?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-1' aria-labelledby='toggle-toggle-id-1' role='region' class='toggle_wrap  active_tc av-title-above' style='display:block;' ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Yes, we deliver to many countries worldwide. Please check our terms and conditions for <a href=\"https:\/\/www.krueckengurt.de\/en\/shop\/shipping-and-shipping-costs\/\">shipping costs<\/a> and the countries to which we deliver.<\/p>\n<p>Please take into consideration that import fees are charged for deliveries to countries outside the EU as soon as your parcel has reached your country. Fees for customs clearance are at your charge. We have no influence over these fees and are therefore unable to predict their costs. Tariff regulations differ considerably from country to country. Should you require more information you should contact your local customs office.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-edaf2fee9ad68856d16716f10f501245'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {How} \"  ><p id='toggle-toggle-id-2' data-fake-id='#toggle-id-2' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-2' data-slide-speed=\"200\" data-title=\"How can I order a product?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How can I order a product?\" data-aria_expanded=\"Click to collapse: How can I order a product?\">How can I order a product?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-2' aria-labelledby='toggle-toggle-id-2' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>You have the option to place an order via our <a href=\"https:\/\/www.krueckengurt.de\/en\/online-shop\/\">online shop<\/a>. You can also send a written order via mail to our address in D-24103 Kiel. Please don\u2019t forget to specify the design and number of items and don\u2019t forget to sign your order when you place a written order. Without your signature, a written order cannot be processed. Depending on the country of delivery, payment method, and order value, <a href=\"https:\/\/www.krueckengurt.de\/en\/shop\/shipping-and-shipping-costs\/\">shipping costs<\/a> may arise. You can find this information in our <a href=\"https:\/\/www.krueckengurt.de\/en\/shop\/terms-conditions\/\">terms and conditions<\/a>.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-a13dc00007a25bbe590c36502ea793e4'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Safety} \"  ><p id='toggle-toggle-id-3' data-fake-id='#toggle-id-3' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-3' data-slide-speed=\"200\" data-title=\"How safe\/secure is your online shop system?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How safe\/secure is your online shop system?\" data-aria_expanded=\"Click to collapse: How safe\/secure is your online shop system?\">How safe\/secure is your online shop system?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-3' aria-labelledby='toggle-toggle-id-3' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Our online shop uses the so-called SSL Standard for secure data transfer. This complies with the current data security regulations for online purchases. You can view our certificate at any time by clicking on the favicon in our URL in the address bar of your browser. The SSL protocol provides a secure connection in 3 aspects:<\/p>\n<ul>\n<li>The connection is private as the information you send is encrypted.<\/li>\n<li>The server\u2019s identity is known.<\/li>\n<li>Effective algorithms check if the information reaches the respective recipient complete and unchanged.<\/li>\n<\/ul>\n<p>As soon as secure data has to be transmitted, the SSL protocol is initiated by attaching an s to the familiar http. This tells the browser to request a certificate and its public code from the respective server. This code, together with a checksum and an ID, is reported back to the server. Only a few certification offices calculate this information. With the transferred data the browser checks whether it is really connected to the server that is indicated in the URL. If this is the case, the browser provides the user with the respective information: Internet Explorer for example, closes the D-lock, the navigator\/ communicator indicates a secure page with the intact key. In the following phase, both devices agree on a symmetrical key (session key). As this communication happens via an asymmetrical key, the safety is provided. Before the actual data transfer, the browser sends several test messages to the server in order to determine whether it really is the server it is pretending to be.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-2d28b9233c6a1bf776646a01b4698c38'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Privacy} \"  ><p id='toggle-toggle-id-4' data-fake-id='#toggle-id-4' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-4' data-slide-speed=\"200\" data-title=\"What happens to my personal information?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: What happens to my personal information?\" data-aria_expanded=\"Click to collapse: What happens to my personal information?\">What happens to my personal information?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-4' aria-labelledby='toggle-toggle-id-4' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>We use your information exclusively to process your order. You will not receive e-mails, letters, or telephone calls from us once your order has been delivered. Your information will not be passed on to third parties. After successful delivery of the product, your information is digitally removed. However, like any other retail business we have to keep a hard copy of all bills for a period of 10 years for tax reasons. Should you lose your records of your orders, please contact us via e-mail or telephone. We are happy to send you a copy of your order information.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-7439e90e85265d78277e08ea497b6f01'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Product selection} \"  ><p id='toggle-toggle-id-5' data-fake-id='#toggle-id-5' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-5' data-slide-speed=\"200\" data-title=\"How can I select a product?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How can I select a product?\" data-aria_expanded=\"Click to collapse: How can I select a product?\">How can I select a product?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-5' aria-labelledby='toggle-toggle-id-5' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>In our shop, you can find the &#8220;Add To Cart&#8221; button to the right of price and shipping costs. By clicking this button, you select a Kr\u00fcckengurt for purchase and place it into the virtual shopping cart. If need be, you can change the number of items in the box just above the price. The default number 1 can simply be overwritten.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-238306f948b7f083241dd3599e838b7e'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Order Process} \"  ><p id='toggle-toggle-id-6' data-fake-id='#toggle-id-6' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-6' data-slide-speed=\"200\" data-title=\"How the order is processed?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: How the order is processed?\" data-aria_expanded=\"Click to collapse: How the order is processed?\">How the order is processed?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-6' aria-labelledby='toggle-toggle-id-6' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Please read our general <a href=\"https:\/\/www.krueckengurt.de\/en\/shop\/terms-conditions\/\">terms and conditions<\/a> before ordering a Kr\u00fcckengurt. This will help to avoid misunderstandings. The terms and conditions can be found at any time clearly visible in the main navigation under &#8220;Terms and conditions&#8221;. As soon as you have placed the chosen Kr\u00fcckengurt in the shopping cart, you can click on the &#8220;Checkout&#8221; button. You will then enter the secure area of our online shop, where all data transferred from and to the server is encrypted (SSL).<\/p>\n<p>You will now see the input form for your personal information. Please enter you address and choose your country of delivery under &#8220;Calculate Shipping Price&#8221; in order to determine the shipping costs. The calculated amount will be added to the price automatically. For deliveries within the EU, the VAT included in the price will also be listed. Please double-check the information you entered, as a smooth delivery can only ensue if we have your correct address. Please do not forget to enter your e-mail address. After submitting your order, you will receive an order confirmation via e-mail. Please bear in mind that deliveries to post boxes as well as general deliveries are not possible. You will now be asked to choose a payment method and accept the terms and conditions by checking the respective boxes. By clicking the &#8220;Purchase&#8221; button, you will be directed to your selected payment method.<\/p>\n<\/div><\/div><\/div><\/section>\n<section class='av_toggle_section av-av_toggle-649f3f64e54c4b3c2a5ff58a8693b087'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div role=\"tablist\" class=\"single_toggle\" data-tags=\"{All} {Order Confirmation} \"  ><p id='toggle-toggle-id-7' data-fake-id='#toggle-id-7' class='toggler  av-title-above '  itemprop=\"headline\"  role='tab' tabindex='0' aria-controls='toggle-id-7' data-slide-speed=\"200\" data-title=\"Do I get an order confirmation?\" data-title-open=\"\" data-aria_collapsed=\"Click to expand: Do I get an order confirmation?\" data-aria_expanded=\"Click to collapse: Do I get an order confirmation?\">Do I get an order confirmation?<span class=\"toggle_icon\"><span class=\"vert_icon\"><\/span><span class=\"hor_icon\"><\/span><\/span><\/p><div id='toggle-id-7' aria-labelledby='toggle-toggle-id-7' role='region' class='toggle_wrap  av-title-above'  ><div class='toggle_content invers-color '  itemprop=\"text\" ><p>Shortly after submitting your payment\/order, you will receive an automatic order\/delivery confirmation. Please store this e-mail safely, as it contains all your order information (except for payment details for data protection reasons).<\/p>\n<\/div><\/div><\/div><\/section>\n<\/div><\/p><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-93","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.krueckengurt.de\/en\/wp-json\/wp\/v2\/pages\/93","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.krueckengurt.de\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.krueckengurt.de\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.krueckengurt.de\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.krueckengurt.de\/en\/wp-json\/wp\/v2\/comments?post=93"}],"version-history":[{"count":3,"href":"https:\/\/www.krueckengurt.de\/en\/wp-json\/wp\/v2\/pages\/93\/revisions"}],"predecessor-version":[{"id":252,"href":"https:\/\/www.krueckengurt.de\/en\/wp-json\/wp\/v2\/pages\/93\/revisions\/252"}],"wp:attachment":[{"href":"https:\/\/www.krueckengurt.de\/en\/wp-json\/wp\/v2\/media?parent=93"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}